Complaints

At S&F Business Consultancy we want every client to be happy with the service they get from us. If something isn't right, we'll try to put it right quickly, fairly and without fuss.

This page explains how to raise a complaint, how we'll handle it and how long each step should take.

What you can complain about

• Anything about the service you've had from us, from one of our team, or from a partner or supplier we introduced you to. Tell us and we'll look into it straight away.

What happens after you complain

• If you complain by phone, we'll follow up in writing to confirm our understanding of the problem.
• If you complain by email or post, we'll confirm we've received it within 2 working days.
• We'll update you on progress at least every 3 working days.
• We aim to resolve most complaints within 4 weeks.
• If your complaint is upheld, we'll put things right, including fair compensation where we were at fault.
• If we haven't resolved your complaint within 8 weeks, or you're unhappy with our final response, you can take it to the Energy Ombudsman free of charge: call 0330 440 1624 or visit energyombudsman.org.

How to contact us

• Most issues can be sorted out the first time you speak to our team.
• If not, we'll keep investigating until we can send you a final response in writing.
• Formal complaints should be addressed to the Director at the address below.

Phone: +44 7784 909373. Opening hours: Mon to Fri: 9am to 5pm; Closed on bank holidays.

Email: support@snfbusiness.co.uk

Post: Unit 2, Midland House, 111-113 Victoria Road, Romford RM1 2LX